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A legal disclaimer

Privacy Policy

Welcome to Frank & The Driver, operated by Frank The Vizsla LLC. We’re all about getting your furry friends to the dog park for fun and socialization in Port Charlotte, Punta Gorda, Englewood, North Port, and Boca Grande, Florida. At Frank The Vizsla LLC, we take your privacy seriously—almost as seriously as we take making sure your pup has a tail-wagging good time! This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile app, or services, including our real-time GPS bus tracking feature and subscription plans ($100 per One-Week or $200 One-Month, $300 per Three-Month). By using our services, you agree to the terms of this policy.

1. Information We Collect

We collect information to provide the best dog park shuttle experience for you and your pup. Here’s what we gather:

  • Personal Information: When you sign up for a subscription, create an account, or contact us, we may collect:

    • Name

    • Email address

    • Phone number

    • Billing information (e.g., credit card details, processed securely via Wix Payments or third-party processors like Stripe)

    • Address (to pick up/drop off your dog)

    • Dog’s name, breed, and vaccination records (to ensure safety)

  • Usage Information: When you use our website or app, we collect:

    • IP address

    • Browser type and device information

    • Pages visited and actions taken (e.g., subscription purchases)

    • GPS data for real-time bus tracking (with your consent, to show bus location for pickups)

  • Other Information: Information you provide voluntarily, such as feedback, survey responses, or messages sent to us (e.g., “Frank’s the best Vizsla ever!”).

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you sign up for a subscription, create a member account, or fill out forms (e.g., liability waivers, dog vaccination details).

  • Automatically: Through cookies, web beacons, and analytics tools (e.g., Wix Analytics, Google Analytics) to track website/app usage and improve our services.

  • GPS Tracking: With your consent, our app collects location data to provide real-time bus tracking for pickup/drop-off scheduling.

  • Third Parties: From payment processors (e.g., Stripe) or marketing partners (e.g., drive-by ad analytics) to process subscriptions or measure campaign success.

3. How We Use Your Information

We use your information to keep the tails wagging and the bus rolling smoothly:

  • Provide Services: Manage subscriptions ($75 One-Week, $175 One-Month), schedule pickups/drop-offs, and provide GPS tracking via our app.

  • Process Payments: Handle subscription payments securely through Wix Payments or third-party processors.

  • Ensure Safety: Verify dog vaccinations and manage liability waivers to keep all pups safe.

  • Communicate: Send confirmations, renewal reminders, and updates about Frank’s adventures (e.g., “Frank’s chasing squirrels today!”).

  • Improve Our Services: Analyze usage data to enhance our website, app, and shuttle operations.

  • Marketing: Share promotions or updates (e.g., new subscription offers), with opt-out options.

  • Legal Compliance: Comply with Florida laws (e.g., Florida Information Protection Act) and Charlotte County regulations.

4. How We Share Your Information

We don’t sell your information—our loyalty is to you and your pup! We may share information only in these cases:

  • Service Providers: With trusted third parties (e.g., Wix, Stripe, GPSWOX for tracking) to process payments, host our website/app, or provide analytics. These providers are bound by confidentiality agreements.

  • Legal Requirements: If required by law, court order, or to protect our rights (e.g., enforcing liability waivers).

  • Business Transfers: In the event of a sale, merger, or dissolution of Frank The Vizsla LLC, your information may be transferred as a business asset.

5. Data Security

We take security seriously to protect your information from unauthorized access, loss, or misuse:

  • Use of SSL encryption for website/app data transmission.

  • Secure payment processing through Wix Payments or third-party providers (e.g., Stripe).

  • Regular updates to our app and website to address vulnerabilities.

  • However, no system is 100% secure, so we cannot guarantee absolute security. Please notify us immediately at contact@frankthebusdriver.com if you suspect a breach.

6. Your Choices and Rights

You have control over your information:

  • Access and Update: Log in to your member account to view or update your personal information (e.g., address, payment details).

  • Opt-Out: Unsubscribe from marketing emails via the link in our emails or contact us.

  • GPS Tracking: Disable location sharing in the app settings (note: this may limit tracking functionality).

  • Data Requests: Request a copy of your data, correction, or deletion by emailing contact@frankthebusdriver.com. We’ll respond within 30 days, per Florida law.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Enable website/app functionality (e.g., member logins, payment processing).

  • Analytics Cookies: Track usage (e.g., page visits, app interactions) to improve our services.

  • Marketing Cookies: Support drive-by advertising campaigns and personalized offers.

  • You can manage cookie preferences via your browser settings, but disabling essential cookies may affect functionality.

8. Third-Party Links

Our website/app may link to third-party services (e.g., payment processors, GPS tracking providers). These sites have their own privacy policies, and we’re not responsible for their practices. Please review them before sharing information.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have such data, contact us at contact@frankthebusdriver.com to request deletion.

10. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you via email or a website notice before changes take effect. The updated policy will be posted on our website with the effective date.

11. Contact Us

If you have questions, concerns, or requests about your privacy or this policy, reach out to us:

Frank The Vizsla LLC
Email: contact@frankthebusdriver.com

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