Refund Policy

At Frank & The Driver, operated by Frank The Vizsla LLC, we’re dedicated to making tail-wagging memories for your pups in Port Charlotte, Punta Gorda, Englewood, North Port, and Boca Grande, Florida. Our subscription-based dog park shuttle service is designed to provide affordable, fun transportation to dog parks and dog-friendly parks. This Refund Policy outlines our approach to refunds to ensure clarity and fairness for all our customers. By subscribing to our services or using our website or mobile app, you agree to this policy. If you have any questions, contact us at contact@frankthebusdriver.com.

1. General Refund Policy

We strive to keep your pup happy and safe on their shuttle adventures with Frank (our Hungarian Vizsla mascot) and The Driver (company owner). Due to the nature of our subscription-based service, we do not typically offer refunds for unused portions of our subscriptions, except in specific circumstances outlined below.

2. Refunds for Behavioral Issues

We reserve the right to cancel a subscription if your dog is deemed a danger to other dogs, people, or property due to behavior, damage, or injuries caused, as determined by Frank The Vizsla LLC. Each case will be evaluated individually based on its merits. Examples of such behavior include, but are not limited to:

• Aggressive actions, such as biting or attacking other dogs or people.

• Excessive barking or disruption during transport that compromises safety.

• Damage to the shuttle bus, park property, or other dogs’ well-being.

In such cases, we will:

• Notify you immediately via email or phone to discuss the issue.

• Provide a prorated refund for the unused portion of your subscription, calculated based on the remaining days in the subscription period.

• Cease transporting your dog, effective immediately, to ensure the safety of all passengers.

3. Case-by-Case Evaluation

Every refund request related to behavioral issues, damage, or injuries caused by your dog will be reviewed on its own merits. Our team will consider factors such as:

• The severity and frequency of the incident.

• Documentation, such as incident reports or witness statements.

• Compliance with our requirements for vaccination records and liability waivers.

• Behavior and professionalism of the dog(s) owner

We aim to handle all cases fairly and transparently. If a refund is granted, it will be processed within 14 business days to your original payment method.

4.Non-Refundable Circumstances

Refunds will not be provided in the following cases:

• Voluntary cancellation of your subscription before the end of the term.

• Unused rides within your subscription period (e.g., if your dog attends fewer park visits than planned).

• Changes in your schedule or inability to use the service during the subscription period.

• Minor behavioral issues that do not pose a safety risk, as determined by Frank The Vizsla LLC.

If you wish to cancel your subscription, you may do so via your account or by contacting us at contact@frankthebusdriver.com, but no refund will be issued except as outlined in Section 2.

5. Subscription Payment Terms

Subscriptions are paid upfront via our website or app, processed securely through Wix Payments or third-party processors (e.g., Stripe). Payments are non-refundable except in cases of behavioral termination (Section 2). You agree to:

• Provide accurate payment information.

• Authorize recurring payments for auto-renewing subscriptions.

• Pay applicable transaction fees (~2.9% + $0.30 per transaction).

6. Owner Responsibilities

As a subscriber, you are responsible for:

• Ensuring your dog’s vaccinations are up-to-date (e.g., rabies, bordetella) and providing veterinary records to us.

• Signing a liability waiver acknowledging risks associated with dog transport and park activities.

• Any injuries or damages caused by your dog to other dogs, people, or property, as outlined in our Terms and Conditions.

Failure to meet these responsibilities may result in subscription termination without a refund, unless the termination is due to dangerous behavior (Section 2).

7. Changes to This Refund Policy

We may update this Refund Policy to reflect changes in our services or legal requirements. We’ll notify you via email or a website notice at least 30 days before changes take effect. Continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

If you have questions about our Refund Policy or wish to request a refund review, please contact us:

Frank The Vizsla LLC
Email: contact@frankthebusdriver.com

Last Updated: August 26, 2025